MRM | Ticket Status | 202-624-5490 | Leave a Review


24/7 Help Desk Support

IT support can often be unpredictable and unreliable. Our 24/7 support allows you to ensure you have the solutions you need when you need them. Simply submit a service ticket online, call, or e-mail us your request, then track the progress of your ticket via our AllCovered client portal in real-time. With SSO, your employees can breathe easy with:

  • 24/7 assistance via phone, web or email
  • Microsoft patching of your workstations
  • Unlimited remote support of staff issues
  • Ticket tracking and status updates via access to the AllCovered client portal
  • Secure VPN access for remote support
  • 24/7 monitoring and management
  • Scheduled on-site visits
  • Routine maintenance
  • On-site problem resolution