24/7 Help Desk Support
IT support can often be unpredictable and unreliable. Our 24/7 support allows you to ensure you have the solutions you need when you need them. Simply submit a service ticket online, call, or e-mail us your request, then track the progress of your ticket via our AllCovered client portal in real-time. With SSO, your employees can breathe easy with:
- 24/7 assistance via phone, web or email
- Microsoft patching of your workstations
- Unlimited remote support of staff issues
- Ticket tracking and status updates via access to the AllCovered client portal
- Secure VPN access for remote support
- 24/7 monitoring and management
- Scheduled on-site visits
- Routine maintenance
- On-site problem resolution