MRM | Ticket Status | 202-624-5490

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Frequently Asked Questions


FAQ
 

Q: When are the building's hours of operation?

The building is open 24 hours a day/7 days a week.
Tenants' key cards will access the building anytime.
Non-tenants must sign in by presenting a valid ID to security.

 

Q: How do new employees get a building ID?

Appointments for new employees to obtain a building ID should be made through the Front Desk of SSO, 202-624-5490 (if a jpg headshot can be provided, this can be done via email, This email address is being protected from spambots. You need JavaScript enabled to view it.).
Tenants' guests are required to sign in and show a photo ID at the lobby front desk, and they will receive a temporary printed pass to gain access into the building.

Q: Is there a new staff orientation offered?

SSO offers a walk-through tour for new staff summarizing services, contacts, and building amenities.

Q: How do I report a building maintenance issue?

SSO will assist with building maintenance issues such as office and restroom cleaning, trash and recycling pickup, carpet cleaning, office temperature adjustments, ceiling bulb replacement, or electrical problems.
Please call 202-624-5490 to report any problems.

Q: How is construction handled?

Remodeling, wiring, and renovation of office space are handled directly through SSO.
A SSO work order form must be completed.
All construction must be approved by SSO and Lincoln Property Company prior to commencing work.

Q: Is there an exercise facility?

The building provides a fitness center on G Level that is open from 5:00 am to 10:00 pm M - F.
Your building access card can be programmed to access this facility.
Please contact the SSO Front Desk if you are interested in using this facility.

Q: Is there parking at the building and what is the price?

24 hours a day/7 days a week parking is available through SSO at a discounted monthly rate.
Monthly parkers must carry a key card for access afterhours.
All requests and cancellations for monthly parking passes need to be made in writing to SSO four business days prior to the first of the month.
There is an initial fee of $25.00 for the Proxicard.
In the event of a lost, stolen, or damaged card, a $25.00 fee is required for a replacement.

Q: Where is the break room and what are the hours?

SSO provides a break room located in Room 219 equipped with tables and chairs, sink, microwave, ice machine, vending machines with snacks and beverages, and a sitting area with a television.
The break room hours are from M - F, 8:30 am to 8:00 pm.

Q: How do I deal with trash removal?

All cardboard boxes must be broken down flat and stacked flat in your space. Write "trash" on items to be discarded, and the night cleaning crew will remove them for you each evening.
Disposal of furniture and large bulky items is the responsibility of the tenant. The building trash compactor is not capable of handling such items. Items are NOT to be left at the LOADING DOCK or in the PUBLIC CORRIDORS. Moving companies and furniture delivery companies must to remove any packing materials from the site of delivery.
If the packing material is made of wood or if the material is some other non-collapsible form, please have the delivery service remove it from your space or make arrangements with the Management Office for a special trash pick-up, at an additional charge to the tenant.
Under no circumstances is trash of any sort to be left on the loading dock or in the hallways. Any tenant that does so will incur a charge of $300 per occurrence.

Q: How do I deal with property removal?

A Property Pass form must be approved by SSO before property may be removed from the building.
Forms are available at the SSO Front Desk.

Q: How do I schedule deliveries or the loading dock?

Tenants must notify SSO when scheduling large deliveries in and out of the building.
Building management requires at least 24 hours' notice to access the loading dock, which is open from 6:00 am until 11:00 pm M - F.
Delivery of furniture must be scheduled prior to 8:30 am or between 6:00 pm and 11:00 pm M - F.

Q: How do I schedule an office move?

Building management requires that office moves be scheduled after 6:00 pm during the week or at any time on Saturdays (extra fee).
Movers must furnish clean Masonite sections to be used as runners on all finished floor areas along the move route to prevent damage to the building.
Prior to the move, the moving company must present to building management a certificate of insurance (COI) verifying that it has the required insurance coverage.
For more detailed information about office move requirements, please refer to the Building Tenant Handbook at: www.hallofthestates.info
Moving in or out? Check out our move-in and move-out requirement documents.

Q: What is the building's policy for the freight elevator?

Two-and four-wheel dollies, carts or other conveyances (with exception of baby carriages and wheelchairs) are not allowed on passenger elevators at any time.
Building security officers will prohibit such use in the passenger elevators. Packages, cartons or other items that can be carried by hand may be transported on passenger elevators.
Materials which can cause discomfort, inconvenience or damage are not allowed on passenger elevators even though carried by hand (open paint cans is an example of such a material).
All dollies and conveyances of materials, supplies or equipment will enter the building through the loading dock and be transported on the service elevator.
Deliveries on pallets are not allowed into the building.
The delivery people will be allowed to bring their loads onto the loading dock platform and break apart the load and travel to and on the freight elevator with either a hand truck or small flat bed truck. If you normally receive deliveries of the size that require a pallet jack (large deliveries of paper stock, etc.) please inform your supplier of the requirement. If told ahead of time, they can schedule and staff accordingly.
The service (freight) elevator dimensions are as follows:
    • Door opening: 46 inches
    • Interior: 11 feet high, 5 feet wide, 8 feet deep
    • Capacity: 3,500 lbs.

Q: Does the building have a recycling policy?

The building works with EnviroSolutions, who has developed a "Single-Stream" recycling program that maximizes recycling rates of existing waste streams while consolidating the waste services provided on site. In short, a synergy is achieved by utilizing a single container for recycling needs. It can be achieved in any size container ranging from a ½ yard traditional recycling container up to a 42 yard compaction unit. This streamlines the recycling effort and ensures that recycling contamination is a minor event rather than a major inconvenience. The commingled waste will then be delivered to an ESI designated processing facility where the materials can be effectively sorted and marketed to manufacturers throughout the world. EnviroSolutions will develop a customized program for your facility, based on the waste characterization, prevailing waste regulations and availability of waste processing facilities.

Benefits of single-stream include:

Minimal space requirement by reducing container quantity

Reduce labor and training expenditures

Eliminate contamination issues

Maximize landfill diversion rates

At the processing facility, materials are processed and recyclables are recovered, including:

Cardboard

Office Paper

Newspapers

File Folders

Computer Paper

Aluminum

Glass Bottles

Envelopes

Magazines

Junk mail

Tin Cans

Plastic Bottles

#1- #7 Recycle Plastics