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Terms Of Use


 Please read carefully - Fees - Charges - Cancellation Terms
  1. Under no circumstances are rooms to be moved and/or re-arranged in any of the conference rooms. Rooms are opened as requested—please allow set-up time if needed. Rooms that are opened and/or coffee requests prior to 8:30am will be charged overtime fees. Charges are also imposed if rooms require cleaning and/or restoration. If rooms are re-arranged other than specified on the request form, you will be liable for any damages and will incur additional billable charges. SSO reserves the right to move a meeting to a comparable room if needed. SSO is not responsible for any items left in the room at any time, including overnight. There is a $15 minimum charge for all deliveries to customers. A $5 charge per bucket and ice tong fee is charged if not returned.
  2. SSO Outside Clients (As of November 1, 2015 our cancellation policy has changed): Rooms are billed unless written cancellation (email or cancellation form will only be accepted) is received 3 full weeks (15 business day) prior to the start time unless 2 or more rooms are reserved on a single day, in which case 5 full weeks (25 business days) are required. Cancellation requests must be received during business hours (Monday-Friday, 8:30am-5:30pm). All requests outside this time window are considered as the next business day. A non-refundable payment is due 3 weeks in advance or the room is forfeited and cancelled. In the event of inclement weather or other DC Metro Area emergency, please note that reservations are subject to cancellation by SSO due to building or office closures.
  3. SSO Non-Tenants(As of November 1, 2015 our cancellation policy has changed): Rooms are billed unless written cancellation (email or cancellation form will only be accepted) is received 2 full weeks (10 business days) prior to the start time, unless 2 or more rooms are reserved on a day, in which case 15 working days' notice for non-tenants is required. Cancellation requests must be received during business hours (Monday-Friday, 8:30am-5:30pm). All requests outside this time window are considered as the next business day. For building tenants without an SSO customer number, a non-refundable payment is due 3 weeks in advance or the room is forfeited and cancelled. In the event of inclement weather or other DC Metro Area emergency, please note that reservations are subject to cancellation by SSO due to building or office closures.
  4. SSO Tenants(As of November 1, 2015 our cancellation policy has changed): Rooms are billed unless written cancellation (email or cancellation form will only be accepted) is received 2 full weeks (10 business days) prior to the start time, unless two or more rooms are reserved on a day, in which case 15 working days' notice is required. Cancellation requests must be received during business hours (Monday-Friday, 8:30am-5:30pm). All requests outside this time window are considered as the next business day. In the event of inclement weather or other DC Metro Area emergency, please note that reservations are subject to cancellation by SSO due to building or office closures.