MRM | Ticket Status | 202-624-5490

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Frequently Asked Questions


Q: How many people is the maximum that can be accommodated?

Our facilities can accommodate meetings of up to 75 people.

Q: What happens if I have a last minute change?

Special room set-ups and last minute changes must be approved by SSO first and with at least 48-hours advance notice. Contact Krystal De Leon at This email address is being protected from spambots. You need JavaScript enabled to view it. or (202) 624-7849 if you have a last minute request or would like more information.

Q: How do I book a meeting?

To book a meeting online, please visit the Book a Room page. (This will be a clickable link that redirects to the page with the embedded Book a Room form once we have the final link.) To download a PDF version of the Conference Room Request Form, please click here then send your completed form to This email address is being protected from spambots. You need JavaScript enabled to view it..

Q: What are the room hours?

Normal conference room hours are 8:30 am to 5:30 pm M–F. If a room is reserved outside these hours, arrangements must be made to have staff on-site prior to or after your meeting request.

Q: Are there visitor requirements?

All visitors entering the building must present a photo ID at the building's front lobby entrance. A list of attendees for any guests entering the building between the hours of 7:00 pm and 6:00 am weekdays, on a weekend or holiday, must be provided in advance. If you have more than 20 guests, a list must be provided 48 hours prior to the scheduled starting time or there is no guarantee of the building passes being available. It is your responsibility to distribute them to your guests as they enter the building's lobby.

Q: Are there cancellation charges?

Yes. Email This email address is being protected from spambots. You need JavaScript enabled to view it. for additional information.

Q: Can SSO provide Catering Services?

Organizations with SSO customer numbers may order catering through SSO and charges will appear on their service bill. All other customers must make their own catering arrangements.

Q: What is the protocol for inside deliveries?

Pre-arranged requests may also be made directly to suites/offices that include beverage service and AV equipment delivery.