The Telecommunications department is located in Suite 237, Hall of the States. We offer a full line of state-of-the-art telecommunication services, including:
Local and long distance phone service
On-site technical support
Calling card services
Conference calling services
Monthly itemized reports for long-distance calls
Towanna Gates will be happy to meet with you and your staff to discuss these services and phone features in detail.
Internet access is provided to tenants through Cogent Communications, with an available OC-1 line of 100Mbps. Cogent Communications has a 24-hour support service that works with SSO to ensure Internet connectivity. SSO and Alteritech, our network security provider, work closely together on the SSO Firewall and VPN access, and also to ensure tight network security to our Internet customers. SSO’s Network Administrator is responsible for the creation and removal of mailboxes, maintenance, access to services, and working with the third party vendors that SSO has contracted with to make sure that our services are providing the best level of support.
E-Mail: Microsoft Exchange accounts are created for SSO Internet users. SSO has contracted with Alteritech to filter email accounts to eliminate spam from every mailbox on the Exchange Server. You can access e-mail through Microsoft Outlook client, Web Access, or Outlook Express. To have an account created or removed contact 202-624-5487 or firstname.lastname@example.org.
Internet: The State Services Organization Internet department offers the following Internet services: Web Hosting, Internet access, E-Mail accounts, and VPN access. The Network Administrator for SSO is available from 8:00 am – 5:30 pm, Monday through Friday. Secured Internet connections are provided through SideWinder Firewall, with 24-hour support through Cogent Communications OC-1 line.
VPN Access: This allows you to securely reach your files at the office with an off-site computer. SSO now supports Vista operating system and Mac computers for VPN service.
For Technical Assistance – Email the Help Desk
SSO has a Help Desk Technician from Alteritech available from 8:00 am to 5:30 pm, Monday through Friday to provide technical assistance at an hourly rate.
Help Desk Contact: 202-624-5487 or email@example.com.